Customer Service

Each and every one of us serves customers, whether we realize it or not. Maybe you're on the front lines of a company, serving the people who buy your products. Perhaps you're an accountant, serving the employees by producing their paychecks and keeping the company running. Or maybe you're a company owner, serving your staff and your customers.

 

The Customer Service workshop will look at all types of customers and how we can serve them better and improve ourselves in the process. Your participants will be provided a strong skillset including in-person and over the phone techniques, dealing with difficult customers, and generating return business.

 

 

·    State what customer service means in relation to all your     

   customers, both internal and external.

 

·    Recognize how your attitude affects customer service.

 

·    Identify your customers’ needs.

 

·    Use outstanding customer service to generate return business.

 

·    Build goodwill through in-person customer service.

 

·    Provide outstanding customer service over the phone.

 

·    Connect with customers through online tools.

 

 

·    Deal with difficult customers.

 

 

 


Elevate your skill sets, build your personal brand 

and optimize your competitive edge 

 

Contact us today!

Call 631.320.0217 | Email 

 


 W0116

Customer Service Workshop

 


 

General Information

Workshops 

Consulting

Assessments

 


Questions?

Email YPI Workshops

Call 631.320.0217